Refunds and Returns

Refunds and Returns

Upon receiving your products please unpack with care making sure no damage is done to the packaging or merchandise. All products and packaging must be in new condition and may not be returned or exchanged used, worn or altered in any way. Product requests for returns/exchanges must be made within 14 days from the date the product was shipped. Please make sure all return/exchange processes are done promptly so we are able to work on your replacement product or refund in a timely manner.

A "Return/Exchange Form" must be obtained from ChoirBuy before returning any products. All returns/exchanges will be subject to a 13% restocking fee. Please note that original processing and shipping costs will not be refunded and it is the responsibility of the customer to pay any return/exchange shipping. Please email hello@choirbuy.com for further information on returns/exchanges as well as attaining a Return/Exchange Form. 

Please note that no refunds will be processed if the Return/Exchange Form is not included with the shipment.

ChoirBuy Return/Exchange/Cancellation Policies:

A "Return/Exchange Form" is required for all returns. Email hello@choirbuy.com within 14 days of receipt.

• All products and packaging must be in new condition and may not be returned used, worn or altered in any way.
• Without prior authorization product(s) will not be accepted.
• All shipping, handling and processing charges for your original order are non-refundable.
• On all returned merchandise a 13% restocking fee may apply.
• All returned product(s) must be returned/ received within 7 business days of the date of the RMA number given to you. Please do not delay as it will result in a rejection of your return.
• Requests for returns must be made within 14 days from the date of receipt of your order.
• Registered return shipping of products which are returned is the responsibility of the customer.
• Your return will be processed within 5-7 weeks.
• All custom items/apparel cannot be returned and are non-refundable, this is because these items are made from custom fabrics or have custom printing with your personal information, therefore cancellations are not accepted after your order has been submitted.
• Requests to return/exchange products due to quality issue (received wrong item, color, size and other company error...), please send any evidence to hello@choirbuy.com, within 14 days of delivery and we will resolve the problem as soon as possible.
• Many items are “On Sale.” Products that are not eligible for returns are clearly marked as “On Sale” on the Product page for that Product. All products on sale are non-refundable, however can be exchanged for the same credit amount.

 Cancellation Policy

Once an order is placed it cannot be cancelled or altered. If you make an order that you wish to cancel, you mail the order back after you have received it.

If you have any questions about shipping and returns, Please contact our returns/refund department at hello@choirbuy.com.